Processing Time All orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day.
Shipping Times We ship worldwide. Estimated delivery times after processing:
| Region | Estimated Delivery |
|---|---|
| United States | 8-15 business days |
| Europe | 8-15 business days |
| Australia & NZ | 10-18 business days |
| Rest of World | 10-20 business days |
These are estimates and may vary due to customs processing, public holidays, or carrier delays.
Tracking All orders include tracking. You will receive a tracking number via email once your order has shipped. Please allow 3-5 days for tracking information to update after receiving your confirmation.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Orders If your order has not arrived within 30 days of your shipping confirmation email, contact us at support@getpacknap.com and we will investigate immediately and either reship or issue a full refund.
Wrong Address Please ensure your shipping address is correct at checkout. PackNap is not responsible for orders shipped to an incorrectly provided address.
Contact For any shipping related questions email us at support@getpacknap.com