30-Day Money-Back Guarantee If you're unhappy with your purchase for any reason, contact us within 30 days of receiving your order for a full refund.
Eligibility To be eligible for a return, your item must be unused and in the same condition you received it. Used or damaged items are not eligible unless the damage was caused by a manufacturing defect.
How to Return Email us at support@getpacknap.com with your order number and reason for return. We'll respond within 24 hours with return instructions.
Refunds Once your return is received and inspected, your refund will be processed within 5-7 business days to your original payment method.
Defective or Wrong Items If you received a defective or incorrect item, we'll send a replacement or issue a full refund at no cost to you — no need to return the item.
Shipping Costs Original shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Late or Missing Refunds If you haven't received your refund after 7 business days, first check with your bank. If the issue persists, contact us at support@getpacknap.com.